FAQ
Frequently Asked Questions
What types of brands do you typically work with?
We work with founders and teams building thoughtful, design-driven brands. While many of our projects sit within beauty and lifestyle, our approach is adaptable across industries.
Do you work with startups as well as established brands?
Yes. We support brands at various stages from early concept to rebrand and expansion depending on their needs and goals.
Is there a minimum project scope or budget?
We typically work on projects with a defined scope and clear objectives. Minimum investment varies by service and is discussed during the initial consultation.
Do you take on multiple projects at the same time?
To maintain quality and focus, we work with a limited number of clients at a time.
PROCESS & COLLABORATION
What does working with you feel like?
Our process is structured, collaborative, and transparent. Clients are guided at every stage, with clear communication and thoughtful feedback loops.
How involved will I be throughout the project?
Clients are involved at key milestones while trusting us to lead the creative execution. This balance allows for strong collaboration without overwhelm.
Do you offer strategy-only or consulting sessions?
Yes. We offer standalone consulting for brands that need clarity, direction, or guidance before moving into design.
How do you handle feedback and revisions?
We build in dedicated feedback rounds at each phase of the project to ensure alignment while keeping the process focused and efficient.
SERVICES & DELIVERABLES
Can I book individual services or only full packages?
Both options are available. Some clients prefer a full-scope engagement, while others need support in specific areas.
What deliverables can I expect at the end of a project?
Deliverables vary by scope but typically include final design files, brand guidelines, and any agreed digital or print assets.
Do you offer website development as well as design?
Yes. We design and develop digital experiences, ensuring both visual refinement and functionality.
Can you support content and social media beyond design?
We provide content direction, design systems, and creative guidance. Ongoing management can be discussed on a case-by-case basis.
TIMELINES & AVAILABILITY
How long does a typical project take?
Timelines depend on scope, but most projects range from a few weeks to several months.
Do you work with urgent or rush projects?
We may accommodate shorter timelines depending on availability, though we prioritize thoughtful work over speed.
How far in advance should I book?
We recommend reaching out a few weeks in advance to secure availability, especially for larger projects.
PRICING & PAYMENTS
How is pricing structured?
Pricing is project-based and reflects scope, timeline, and level of involvement. Custom proposals are shared after an initial discussion.
Do you offer payment plans?
Yes. Payment schedules are typically structured in milestones across the project timeline.
Are consultations paid?
Initial discovery calls are complimentary. Extended strategy sessions may be offered as paid consultations.
GLOBAL & LOGISTICS
Do you work with international clients?
Yes. We collaborate with brands worldwide through a seamless remote process.
Do you offer printing and production support?
Yes. We provide printing and label production support for select projects.
Do you ship printed materials internationally?
Yes. Finished materials can be shipped globally.
POST-PROJECT & SUPPORT
Do you offer support after project completion?
Yes. Ongoing support, updates, or future expansions can be arranged as needed.
Will I be able to manage my brand assets after delivery?
Absolutely. We ensure you’re equipped with organized files and clear guidance for future use.